Consumer law

Consumer protection laws ensure that people buying goods and services are treated fairly and have basic rights when things go wrong.

The UK’s Consumer Rights Act 2015 states that products and services must be:

• Of satisfactory quality: the product should meet the standard that a reasonable person would expect, considering price and description.
• Fit for purpose: the product must work for the intended purpose or any purpose made known to the seller.
• As described: the product must match its description, packaging, or advertising. Misleading claims are illegal.
• Consumer rights include the right to a full refund within 30 days if a product is faulty, the right to repair or replacement if a fault occurs after 30 days, and the right to reject digital content that does not work.